Returns & Refunds

We want you on the right vaporizer. If something is not right, here is exactly how returns work.

30-day returns on unused items

Unused products in their original, unopened packaging can be returned within 30 days of delivery for a refund to the original payment method. Return shipping is the customer’s responsibility unless the item was faulty or incorrect.

Items we cannot accept back

• Any vaporizer, oven or mouthpiece that has been used or heated.
• Opened screens, filters, o-rings, wicks and other hygiene or consumable items.
• Gift cards and clearance items marked final sale.

Faulty or incorrect items

Received the wrong item or a device that will not power on? Email sales@planetofthevapesusa.com within 14 days with your order number and a short description or video. We cover return shipping on our errors and on dead-on-arrival units.

How to start a return

• Email sales@planetofthevapesusa.com with your order number and the reason for return.
• We reply with an RMA number and the return address within one business day.
• Ship the item back with the RMA number visible on the outer packaging.

Refund timing

Refunds are issued within 3 business days of the return being inspected. Your bank may take a further 3 to 10 business days to post the credit.

Exchanges

The fastest route is a refund on the returned item plus a fresh order for the replacement, so you are not waiting on stock movement.