Privacy Policy

This policy explains what personal information Planet of the Vapes USA collects, why we collect it, and the choices you have. It applies to https://planetofthevapesusa.com/.

Information we collect

• Order information — name, shipping and billing address, email, phone number.
• Payment information — processed by our payment providers; we never store full card numbers.
• Account information — if you create an account, your login details and order history.
• Usage data — pages viewed, device and browser type, and referring site, collected through cookies and analytics.

How we use it

• To process, pack, ship and support your orders.
• To verify that customers are 21 or older.
• To answer support requests sent to sales@planetofthevapesusa.com.
• To send marketing email only where you have opted in — every message includes an unsubscribe link.
• To detect and prevent fraud and to meet legal obligations.

Sharing

We share data only with service providers who help us operate: payment processors, shipping carriers, age-verification services, email and analytics providers. We do not sell personal information.

Cookies

Cookies keep your cart working, remember preferences and measure site performance. You can block cookies in your browser, though checkout may stop functioning correctly.

Data retention

Order records are kept as long as tax and consumer-protection law requires. Marketing contacts are removed on request.

Your rights

You may request a copy of your data, correction of inaccuracies, or deletion where we are not required to keep it. Email sales@planetofthevapesusa.com and we will respond within 30 days.

Security

The site is served over TLS and access to customer data is restricted to staff who need it to fulfill orders.

Children

This site is not directed at anyone under 21 and we do not knowingly collect their data.

Changes

If this policy changes we will update the effective date on this page.